Arctic Gem Labs provides the jewellery trade, institutions, and private clients with expert, independent identification and grading. Our analysis, verification and reporting services offer an unbiased third-party perspective, ensuring complete confidence for the consumer. We provide comprehensive evaluation and grading for both mounted and unmounted stones.
Arctic Gem Labs does not buy, sell, or broker diamonds, gemstones or jewellery of any kind.
How can I access an Arctic Report online?
You can visit our Arctic Gem Labs Access Report page. This allows access to The Arctic Comprehensive Report which contains additional information and media content stored in the Arctic Gem Labs report database. To access your analysis report, simply enter your Arctic Gem Labs report number or scan your reports QR code to be instantly redirected.
Can Arctic Gem Labs laser inscribe my gemstone?
We most certainly can, for anyone that has an account with us. Laser Inscriptions services will vary depending on the type of inscription you want; An Arctic Laser Registry which is only applicable to a gemstone that has been graded by our labs. Inscriptions of personal messages, logos or symbols allows you to personalize, brand or easily identify your gemstone; an Arctic Analysis Report service is not mandatory for this type of inscription.
**All Laser inscriptions are applied to the girdle (outer most diameter of the gemstone) as long as the girdle width can support the inscription.
How can I replace a lost Arctic Analysis Report?
If a report is lost, we can supply a replacement document known as a duplicate report. A fee will be assessed (depending on the report service originally provided). The duplicate report will specify the original reports date as well as the date the duplicate report is issued.
How do I submit my items for evaluation?
Start by contacting us via our online inquiry form, email, or phone with details about your item and your objective — for example, insurance documentation, a pre-purchase assessment, estate valuation, or resale support. We'll explain the submission process, which typically involves scheduling a drop-off at our Toronto lab or arranging secure, fully insured shipping following our submission guidelines.
If I am sending my item(s) to Arctic Gem Labs for evaluation, what are the shipping requirements?
Full details coming soon as we shift our shipping process. Please reach out for more information on our email. Thank you for understanding.
What kind of gemstones does Arctic Gem Labs analyze?
Arctic Gem Labs can analyze both loose or mounted diamonds. We evaluate other gemstones, as well as jewellery including rings, pendants, bracelets, earrings and rough gemstones. If you're unsure whether your item falls within our scope, contact us with a brief description and a photograph if possible. We'll let you know whether we can assist or whether another specialist might be more appropriate. Email us at info@arcticgemlabs.com.
Does Arctic Gem Labs disclose if a diamond has been treated?
Arctic Gem Labs ensures full transparency by screening every stone for CVD, HPHT, and other enhancement techniques. If a diamond has been treated or lab-grown, it will be clearly stated on the report issued.
How can I get a gemstone identified by Arctic Gem Labs?
Our gemstone identification services are available to anyone that has set up an account with Arctic Gem Labs. If you do not yet have an account, you may refer to our Contact Us page to send an inquiry regarding client registration. Alternatively, please call us at 519-783-1602 or email info@arcticgemlabs.com.
Is my jewellery safe while it is in your care?
We understand the financial and sentimental value of the items entrusted to us. Every item received at Arctic Gem Labs is documented, photographed where appropriate, and placed under controlled, secure storage. All handling and movement are recorded as part of our formal internal chain-of-custody procedures. Items are kept in secured storage whenever they are not being actively examined.
What documentation should I bring or send with my item?
If you have existing documentation — such as a previous grading report, appraisal, receipt, GIA certificate, or any accompanying paperwork — you are welcome to provide copies when submitting your item. This context helps us understand what you have previously been told about the piece. Our examination and findings, however, are always based solely on the item itself. We will note any points of agreement or discrepancy between your existing documentation and our own independent assessment.